Client Success Advocate (Account Manager)

About the role

This role is for a Client Success Advocate who will manage and strengthen relationships with clients to ensure they understand, trust, and continue to choose Redirect Health for their employees and families.

Responsibilities

• Serve clients, brokers, and internal Customer Success and care teams
• Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business
• Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits

Requirements

• Bright, motivated, and self-starter
• Experience in customer service, account management, or client success
• Strong communication skills, both verbal and written
• Ability to build and maintain strong relationships with clients and brokers
• Proactive problem solver with a solutions-oriented mindset

Qualifications

• High school diploma or equivalent
• At least 2 years of relevant experience in customer service, account management, or client success

Skills

• Excellent communication skills
• Problem-solving abilities
• Relationship-building skills
• Customer service experience

Benefits

• No money out of your paycheck and no cost when you need care
• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

Pay

$50,000–$70,000 per year

Schedule

Full-time