Client Success Manager / Account Manager

At Team Logic IT, we provide comprehensive IT-managed services along with premier client support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along, and we do it one-on-one, side-by-side every step of the way. We don’t just fix things; we evaluate current and future needs and deliver the best solution for organizations’ processes and objectives. We are the fastest-growing and the largest Master Franchisee in the Team Logic network of 200 locations. We manage 11 territories in the network.

About the Role

The Client Success Manager position is part of our growing team in the Greater Philadelphia and New Jersey area. This role is responsible for improving client service experience, creating engaged clients, and facilitating organic growth. The ideal candidate will take ownership of client issues and follow problems through to resolution, setting a clear mission and deploying strategies focused on that mission.

Responsibilities

• Communicate with the client to:
• - Provide professional and proactive representation of TeamLogic IT
• - Conduct research on clients’ needs and goals, industry best practices, competitive landscape, and stakeholder interviews.
• - Lead the development, management, execution, and evaluation of clients’ annual assessment, IT roadmap, and corresponding budgets.
• - Establish appropriate expectations of project deliverables and measurable outcomes.
• - Report on the status of projects, including budget, opportunities, risks, and results.
• - Effectively communicate the full range of TeamLogic IT’s services and capabilities
• - Ensure timely, accurate, and thorough completion of all projects.
• - Document processes
• Communicate with internal teams to:
• - Represent clients’ goals and brand characteristics.
• - Clarify expectations and help keep team members focused and on task.
• - Share relevant project updates and keep the team well-informed.
• - Ensure high quality and consistency across all deliverables for multiple clients.
• - Identify potential risks and opportunities.
• - Deliver high-quality work on time and on budget.
• - Document, implement, refine, and enforce internal processes.
• - Foster innovation and collaboration
• - Share industry knowledge and best practices
• - Establish a leadership role, specifically for accounting services.
• Communicate with management to:
• - Accurately represent upcoming workflow including resource needs
• - Report daily on own activities through detailed timesheets
• - Escalate issues for support when necessary.
• - Ensure profitability of individual projects and client relationships
• - Improve processes.
• - Work with the manager on personal and professional development.

Skills, Knowledge, and Experience

• Be passionate about and demonstrate previous success in marketing, social media, and the web.
• Bring and maintain a positive attitude with healthy realism.
• Demonstrated success through prior Account Management experience in the interactive/online marketing field and ideally higher education.
• Excellent oral communication skills, including public speaking and presentation to small and large audience groups.
• Strong communication skills with the ability to listen, articulate, and write clearly and concisely.
• Proven leadership with a high level of initiative to plan and carry out responsibilities with minimal direction; demonstrated success in managing collaborative teams.
• Independent thinker and innovative problem solver
• Effective at multi-tasking and managing competing priorities.
• Highly organized with a strong attention to details
• Ability to work autonomously and collaboratively in a team environment.
• Comfort with ambiguity
• Capability to handle stressful situations and deadline pressure well.
• Proficient in Microsoft Office Suite and the desire to learn new software and technologies.
• Outstanding time management skills
• Able to identify, improve, and document processes.
• Hard work ethic with a commitment to integrity
• Thirst for knowledge and willingness to learn and share.
• Actively contribute to TeamLogic IT’s culture

Preferred Skills and Qualifications

• Communications or marketing degree. Persuasion skills
• Highly organized and able to multi-task Problem-solving task. Critical thinking
• Self-driven and proactive nature. Decision-making skills
• Excellent communication and interpersonal skills. Time management
• Empathy Teamwork
• Interpersonal skills Management ability
• Relationship management Technical skills
• Coaching and training

Compensation & Benefits

• Competitive Base Salary
• Milestone-driven commission structure
• Fully paid benefits package including 401K and long-term and short-term disability.
• Industry: Information Technology & Services
• Employment Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off