Client Success Manager / Account Manager

Job Description

Improving Client service experience, creating engaged Clients, and facilitating organic growth. Taking ownership of Clients' issues and following problems through to resolution. Setting a clear mission and deploying strategies focused on that mission.

Responsibilities

• Communicate with the client to: Provide professional and proactive representation of TeamLogic IT
• Conduct research on clients’ needs and goals, industry best practices, competitive landscape, and stakeholder interviews.
• Led the development, management, execution, and evaluation of clients’ annual assessment, IT roadmap, and corresponding budgets.
• Establish appropriate expectations of project deliverables and measurable outcomes.
• Report on the status of projects, including budget, opportunities, risks, and results.
• Effectively communicate the full range of TeamLogic IT’s services and capabilities.
• Ensure timely, accurate, and thorough completion of all projects.
• Document processes
• Communicate with internal teams to represent clients’ goals and brand characteristics, clarify expectations, and help keep team members focused and on task.
• Share relevant project updates and keep the team well-informed.
• Ensure high quality and consistency across all deliverables for multiple clients.
• Identify potential risks and opportunities.
• Deliver high-quality work on time and on budget.
• Document, implement, refine, and enforce internal processes.
• Foster innovation and collaboration.
• Share industry knowledge and best practices.
• Establish a leadership role, specifically for accounting services.
• Communicate with management to accurately represent upcoming workflow including resource needs.
• Report daily on own activities through detailed timesheets.
• Escalate issues for support when necessary.
• Ensure profitability of individual projects and client relationships.
• Improve processes.
• Work with the manager on personal and professional development.

Skills, Knowledge, And Experience

• Be passionate about and demonstrate previous success in marketing, social media, and the web.
• Bring and maintain a positive attitude with healthy realism.
• Demonstrated success through prior Account Management experience in the interactive/online marketing field and ideally higher education.
• Excellent oral communication skills, including public speaking and presentation to small and large audience groups.
• Strong communication skills with the ability to listen, articulate, and write clearly and concisely.
• Proven leadership with a high level of initiative to plan and carry out responsibilities with minimal direction; demonstrated success in managing collaborative teams.
• Independent thinker and innovative problem solver.
• Effective at multi-tasking and managing competing priorities.
• Highly organized with a strong attention to details.
• Able to work autonomously and collaboratively in a team environment.
• Comfort with ambiguity.
• Capable of handling stressful situations and deadline pressure well.
• Proficient in Microsoft Office Suite and the desire to learn new software and technologies.
• Outstanding time management skills.
• Ability to identify, improve, and document processes.
• Hard work ethic with a commitment to integrity.
• Thirst for knowledge and willingness to learn and share.

Preferred Skills And Qualifications

• Communications or marketing degree.
• Persuasion skills.
• Highly organized and able to multi-task.
• Problem-solving task.
• Critical thinking.
• Self-driven and proactive nature.
• Decision-making skills.
• Excellent communication and interpersonal skills.
• Time management.
• Empathy.
• Teamwork.
• Management ability.
• Relationship management.
• Technical skills.
• Coaching and training.

Compensation & Benefits

• Competitive Based Salary
• Milestone-driven commission structure
• Full-paid benefits package including 401K and long-term and short-term disability.

Industry Information

Technology & Services

Employment Type

Full-time

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off