Client Solutions Manager

About the role

The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget. This position will support our Show Organizer group under our Growth (Sales) team and is eligible to work a hybrid schedule, generally requiring work on show-site 2-3 days per week.

Essential Duties & Responsibilities

• Able to lead and manage events up to $1 million per event
• Works with Show Organizer clients to produce events once the business has been sold
• Manages client requirements, expectations, and scope changes per event
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
• Travels to show location to manage event from move-in through move-out
• Responsible for accurate and timely invoicing to be sent to client
• Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract
• Quotes prices and manages budgets
• PARTNERS WITH BUSINESS DEVELOPMENT AND CLIENT RELATIONSHIP TEAMS TO RENEW CLIENT BUSINESS
• Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
• MAY BE PRIMARY PRODUCING LEAD OR MAY BE PART OF A TEAM ON THE EXECUTION OF EVENTS
• Maintains and grows partnerships with facilities/venues

Requirements

• Able to learn multiple internal and external systems
• Ability to successfully manage multiple events simultaneously
• Working knowledge of all Microsoft software applications
• Travel Requirements: Travel 25% to 50%

Qualifications

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required
• 2 or more years of related sales, account management, or project management experience
• Excellent customer service and organizational skills