Client Solutions Manager

About the role

The Client Solutions Manager supports internal and external stakeholders throughout Progyny's benefit implementation process. Responsibilities include facilitating smooth client implementations, managing integrations with client-specific partners, and ensuring client satisfaction.

Responsibilities

• Facilitate and maintain relationships with internal and external partners
• Manage integrations with client-specific partners (carriers and vendors)
• Project manage effectively by using advanced problem solving and critical thinking skills
• Maintain an elevated level of communication to identify, communicate, and mitigate risks to projects and client implementations
• Communicate organizational processes both internally and externally
• Support internal and external resource training and readiness prior to go live
• Complete and update implementation project plans and benefit grid in CRM system

Requirements

Minimum four years’ experience in a similar role with proven track record of success. Experience working in a healthcare / benefit environment preferred. Bachelor's degree required, PMP Certification or similar certifications are a plus. Demonstrated implementation management skills including: leadership, communication, customer management, project management.

Qualifications

This is not a software implementations role. The ideal candidate will have experience with navigating complex benefits programs and managing client relationships.

Skills

Natural leadership, innovation, and task orientation.

Benefits

Comprehensive, inclusive, and intentionally designed solutions that benefit employers, patients, and physicians. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is committed to diversity and inclusion and is an Equal Opportunity and Affirmative Action employer.

Pay

The annual salary range for NYC-based applicants is: $80,000 - $95,000.

Schedule

This is not a digital nomad or remote international position; candidates must be based in the United States.