Client Solutions Manager
Summary Of Position
The Client Solutions Associate Manager will serve as the primary point of contact for end-to-end client solution delivery, including client onboarding and client change requests. They will partner with clients and internal stakeholders to understand business needs, develop and implement solutions, manage projects, and ensure seamless execution throughout the client lifecycle.
Essential Duties And Responsibilities
Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.
Partner and build strong relationships with clients and cross-functional teams to support operational changes throughout the client lifecycle.
Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.
Ability to explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology.
Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.
Lead meetings and conference calls with clients and internal partner teams.
Create and manage customer-specific materials and process artifacts.
Ensure client satisfaction through follow-up and thorough communication.
Use organization wide and departmental KPIs to drive prioritization and decision-making.
Manage multiple projects simultaneously, assisting team to deliver on time.
Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation.
Mentor and coach team members to facilitate successful achievement of team goals.
Presentation Skills: Lead meetings and conference calls with clients and internal partner teams.
Qualifications Expected For Position
4-5+ years of professional experience and/or direct project management experience, including 3 (or more) years of client facing experience.
Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs.
Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members.
A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs.
Experience with healthcare, health benefits, health and wellness, health plans or health systems.
The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally.
A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals.
The ability to identify needs, jump in, and work independently and be a team player to support larger team initiatives as needed.
Keen attention to detail / strong technical understanding.
Experience working with all levels within a client organization; from the strategic to the tactical.
Experience leading meetings and presentations.
Official PMP Certification is a plus.
Multi-lingual is a plus (proficient in English).
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Job Description Acknowledgment
This job description is a general overview of nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
Teladoc Health Benefits
The base salary range for this position is $75,000-90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.