Client Solutions Manager

About the role

The Client Solutions Manager supports internal and external stakeholders throughout Progyny's benefit implementation process. Key responsibilities include facilitating smooth client implementations, managing integrations with client-specific partners, and ensuring client satisfaction.

Responsibilities

• Facilitate and maintain relationships with internal and external partners, including carriers and vendors.
• Manage integrations to support a collaborative partnership and positive client and member experience.
• Project manage effectively by using advanced problem-solving and critical thinking skills.
• Maintain an elevated level of communication to identify, communicate, and mitigate risks to projects and client implementations.
• Communicate organizational processes both internally and externally.
• Support internal and external resource training and readiness prior to go-live.
• Complete and update implementation project plans and benefit grids in CRM system.

Requirements

Minimum four years’ experience in a similar role with proven track record of success. Experience working in a healthcare / benefit environment preferred. Bachelor's degree required, PMP Certification or similar certifications are a plus. Demonstrated implementation management skills including leadership, communication, customer management, and project management.

Qualifications

Must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Benefits

Includes family-friendly benefits such as paid family and parental leave, preconception, fertility, and family building benefits, and a variety of other perks including mental health and wellness support, learning and development programs, and more.

Pay

The annual salary range for NYC-based applicants is $80,000 - $95,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

Schedule

This is not a digital nomad or remote international position; candidates must be based in the United States.