Client Solutions Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget.

This position will support our Show Organizer group under our Growth (Sales) team and is eligible to work a hybrid schedule, generally requiring work on show-site 2-3 days per week. The ideal candidate will be located in McCook, IL.

Essential Duties & Responsibilities

• Able to lead and manage events up to $1 million per event.
• Works with Show Organizer clients to produce events once the business has been sold.
• Manages client requirements, expectations, and scope changes per event.
• Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments.
• Travels to show location to manage event from move-in through move-out.
• Responsible for accurate and timely invoicing to be sent to client.
• Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract.
• Quotes prices and manages budgets.
• PARTNERS WITH BUSINESS DEVELOPMENT AND CLIENT RELATIONSHIP TEAMS TO RENEW CLIENT BUSINESS.
• TRANSLATES CLIENT REQUIREMENTS BY WORKING WITHIN INTERNAL SYSTEMS TO DISSEMINATE INFORMATION TO APPROPRIATE DEPARTMENTS IN A TIMELY MANNER TO ENSURE SUCCESSFUL ON-SITE EXECUTION.
• MAY BE PRIMARY PRODUCING LEAD OR MAY BE PART OF A TEAM ON THE EXECUTION OF EVENTS.
• RESPONSIBLE FOR MAINTAINING AND GROWING PARTNERSHIPS WITH FACILITIES/VENUES.
• ENTERTAINS CLIENTS AS NECESSARY.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
• 3 or more years of tradeshow sales experience.
• Has proven the ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $500 thousand or more.
• Level requires the approval of the Director and VP.
• Knowledge of sales systems such as TSS and Salesforce.com is required.
• Working knowledge of all Microsoft Office Software applications.
• Excellent customer service and organizational skills are required.

Travel Requirements

What We Offer

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retail with Company Match
• Paid Time Off
• Salary range of $65,000-$76,000 based upon experience
• ELIGIBLE FOR AN ANNUAL BONUS OF UP TO 15% OF THE BASE SALARY

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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