Client Solutions Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. Today, we are a $16 billion global provider of IT solutions and services, serving over 17,000 organizations worldwide. Our heart lies in our employees, who number at 7,000. If you join our team, you'll enjoy:

• A commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Client Solutions Manager will serve as the primary customer contact for IT solutions, fostering strong relationships with clients, internal SHI departments, and OEM sales teams. This role involves driving the adoption and growth of SHI solutions through scheduled meetings, competitive pricing proposals, and proactive customer engagement. The Client Solutions Manager will handle customer maintenance renewals, manage the ordering process, and collaborate with various teams to ensure seamless operations and address any customer concerns.

Role Description

Act as the dedicated customer point of contact for focused IT solutions. Forge strong relationships with customers, internal SHI departments, and OEM sales teams. Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings. Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services. Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts. Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship. Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties. Actively participate in assigned training and team meetings to stay updated on focused IT solutions. Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls. Handle problem resolution by managing product returns, invoicing questions, and customer concerns.

Behaviors and Competencies

• Business Acumen: Understands and applies basic business concepts and terminology.
• Collaboration: Demonstrates a willingness to contribute to team tasks and responsibilities when assigned.
• Communication: Communicates simple ideas and information clearly.
• Customer Service: Provides responsive and courteous assistance to customers.
• Discretion: Makes wise decisions or judgments in minor matters of privacy and confidentiality.
• Initiative: Demonstrates a willingness to take on new tasks and responsibilities when assigned.
• Interpersonal Skills: Communicates effectively and builds relationships with others in minor situations.
• Judgment: Follows established guidelines and procedures to make decisions when faced with common tasks or problems.
• Organization: Maintains a clean and organized workspace and follows simple organizational systems when assigned.
• Strategic Thinking: Understands and aligns with the organization's strategic direction.
• Time Management: Understands the importance of time management and strives to prioritize tasks to meet deadlines.

Skills Level Requirements

• Understanding of business operations and strategy:
• Experience building and maintaining professional relationships with both internal and external stakeholders:
• Experience working in a fast-paced, collaborative environment:
• Experience using discretion to independently facilitate business decisions in response to customers:

Other Requirements

• Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred:
• Proven customer solutions experience, preferably in the IT industry:

Compensation

The estimated annual pay range for this position is $50,000, which includes base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.