Client Solutions Manager

About the role

Somewhere in your career, a client asked for something the platform didn't do out of the box. You didn't say no, and you didn't overpromise. You asked enough questions to find out what they actually needed, built a configuration that solved it, and showed them how to run it themselves. When it worked, it worked because you understood both the system and the person asking. That's the kind of person we're looking for.

Onflo built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management, purpose-built for K-12 public education. When a district runs on Onflo, their staff spends less time firefighting and more time serving students and families.

Responsibilities

• Own client solutioning for district clients post‑implementation: discovery, design, configuration, delivery.
• Platform customization: custom forms, workflows, chatbot and call center configuration.
• Advanced troubleshooting on escalated district issues.
• Scope expansion projects with Account Management and write statements of work that delivery runs on.
• Run small projects end‑to‑end; scope larger ones and hand off to Implementation team.
• Training and webinars that leave districts more self‑sufficient.
• Daily coordination with India‑based Client Care team, with clean written handoffs across time zones.

Requirements

• 3+ years in a post‑sales technical client‑facing role in B2B SaaS (technical account management, implementation, professional services, or similar).
• Hands‑on platform configuration experience you personally performed: workflows, forms, integrations, or comparable.
• Experience scoping client projects and writing statements of work or equivalent.
• Experience designing and delivering client training, live and virtual.
• Able to explain the same solution to a district IT director and a school front‑office team, and be understood by both.
• K‑12 or public‑sector experience is a plus; we’ll teach you the industry if you bring the fundamentals.

Pay

Expected base salary: $85,000 – $95,000 per year, plus discretionary bonus. Exact pay is based on experience, skills, market demand, and internal equity.

Schedule

Based at our Herndon, Virginia headquarters; requires working onsite 3–4 days per week (as needed). Travel requirements up to 20%.