Client Solutions Manager
About the role
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. The Client Solutions Manager – Show Organizer Event Logistics is responsible for providing clients with a well-rounded planning and service experience. You will be the lead point of contact for planning and execution of events, providing support, consultation, and high-level logistics planning. You will execute the event plan against client’s budget. This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be based out of any of the following locations: Kearny, NJ; New York, NY.
Responsibilities
- Able to lead and manage events up to $1 million per event
- Works with Show Organizer clients to produce events once the business has been sold
- Manages client requirements, expectations, and scope changes per event
- Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
- Travels to show location to manage event from move-in through move-out
- Responsible for accurate and timely invoicing to be sent to client
- Maintains knowledge of all products and service offerings and assists in upsell to existing clients beyond current contract
- Quotes prices and manages budgets
- Partners with Business Development and Client Relationship teams to renew client business
- Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
- May be primary producing lead or may be part of a team on the execution of events
- Responsible for maintaining and growing partnerships with facilities/venues
- Entertains clients as necessary
Requirements
- 2+ years of experience in event sales, event account management, event project management, or a related event services environment
- Strong customer service, client relationship management, and organizational skills with the ability to support complex event programs
- Ability to quickly learn and navigate event management, CRM, project management, and other internal/external business systems
- Demonstrated ability to successfully manage multiple events, projects, and deadlines simultaneously in a fast-paced environment
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams, for event planning, reporting, and client communications
- Travel 25% to 50%