Client Solutions Manager, (Ad-Sales) - PanLATAM

About the role

The Client Solutions Manager (CSM) will report to the Client Solutions Lead as part of the sales team, working with the Central America (CAM) market, based out of PanLATAM office in Miami, FL. The CSM will provide a consultative sales approach with support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. They will negotiate and optimize complex opportunities, use data and analytics to build a consultative solution for clients, and establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

Responsibilities

• Manage and grow post-sale client relationships in your book of business, work with a consultative approach and become an expert in your managed industries
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client business goals
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Lead measurement strategies for clients, tracking metrics and finding insights to drive "test and learn" mindset in clients, working closely with Latam TikTok Measurement Team
• Consult and coach clients and agencies to achieve greater results on TikTok solutions
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

Qualifications

• Must be willing to work out of our office in Miami, FL
• Experience in digital marketing and understanding of digital platforms ecosystem
• Experience in account management / client services roles (external or internal)
• Ability to analyze data and identify insights to optimize results
• Track record of supporting revenue goals
• Experience in performance advertising and managing significant, complex and scaling challenges
• High written and oral proficiency in Spanish and English is required due to frequent communications with stakeholders based in Spanish-speaking markets

Preferred Qualifications

• Understanding of media planning across platforms (online and offline)
• Understanding of self-serve platforms across digital ecosystem
• Experience with full funnel campaigns
• Project Management skills
• Experience in public speaking with different audiences
• Excellent communication and presentation skills
• A team player and collaborator