Client Solutions Intern

Key Responsibilities

• Client Support & Retention: Assist the team in managing daily client inquiries, troubleshooting issues, and ensuring a high level of client satisfaction
• Data Analysis & Reporting: Gather and analyze account performance metrics to help build comprehensive weekly/monthly business reviews for clients
• Strategic Problem Solving: Partner with senior Client Solutions Managers to research client industries, identify growth opportunities, and pitch tailored solutions
• Cross-Functional Collaboration: Work closely with Product, Sales, and Operations teams to ensure client feedback is effectively communicated and product delivery is seamless
• Special Projects: Own and present a capstone project by the end of the internship focused on optimizing an internal client onboarding or retention process

Requirements

• Education: Currently pursuing a Bachelor's or Master's degree in Business, Marketing, Communications, Economics, Data Analytics, or a related field (Rising juniors or seniors preferred)
• Communication: Exceptional written, verbal, and presentation skills—you can simplify complex ideas for any audience
• Analytical Mindset: Comfortable working with data; proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) or Google Sheets and SQL is highly preferred
• Problem Solver: A proactive attitude with a knack for thinking on your feet and addressing roadblocks creatively
• Tech Savvy: Familiarity with CRM tools (like Salesforce or HubSpot) and project management software (like Asana or Trello) is a strong plus