Client Services Supervisor - Theaters and Residencies

The Role

Assist with event and promotion configuration for full-service clients.

Facilitate the sharing of best practices, offering advice on event and promotion configuration.

Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.

Act as an expert on all products/services, remaining current with all new releases.

Respond to support and services requests from client/venue.

Troubleshoot and resolve or escalate technical support issues.

Track and report all client interactions to ensure consistent, high-quality service.

Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.

What you will bring

• A High School Diploma or its equivalency (BA/BS Degree Preferred)
• 3+ years of experience in live event ticketing and event programming.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Bonus Points If You Have

• Experience with Ticket Operations for a venue

Pay Scale

$31.25

Benefits

• Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Interview Process

• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: Assessment
• Stage 3: 1-hr Zoom Interview
• Stage 4: 1-hr Onsite Interview

About AXS

We connect fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world.

About AEG

AEG has transformed sports and live entertainment for more than 20 years. We host over 160 million guests annually and promote over 10,000 shows and present over 22,000 events around the world.