Client Services Supervisor - Theaters and Residencies

The Role

Our new Ticketing/Client Services Supervisor in the Theaters and Residencies Division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

What you will do

• Assist with event and promotion configuration for full-service clients.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Act as an expert on all products/services, remaining current with all new releases.
• Respond to support and services requests from client/venue.
• Troubleshoot and resolve or escalate technical support issues.
• Track and report all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.

What you will bring

• A High School Diploma or its equivalency (BA/BS Degree Preferred)
• 3+ years of experience in live event ticketing and event programming.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Bonus Points If You Have

• Experience with Ticket Operations for a venue

Pay Scale

$31.25

Benefits

• Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.