Client Services Specialist - Remote

About The Company

Lumelight is a comprehensive workplace administration and compliance organization dedicated to supporting brokers and third-party administrators in managing complex benefits-related obligations. Our core mission is to simplify benefits compliance and administration, allowing our clients to focus on their primary business objectives. With a strong emphasis on accuracy, efficiency, and customer service, Lumelight leverages industry expertise and innovative solutions to ensure clients meet regulatory requirements seamlessly. Our team is committed to fostering a collaborative environment that values integrity, professionalism, and continuous improvement. We serve a diverse client base across multiple states, providing tailored services that address the unique challenges of employee benefits management and compliance.

About The Role

The Client Services Specialist for ACA at Lumelight plays a pivotal role in managing the annual Affordable Care Act reporting process for assigned clients. This position acts as the primary point of contact, overseeing project management activities to ensure timely and accurate completion of reporting requirements. The specialist is responsible for initiating proactive communication with clients, coordinating data collection, and analyzing information to verify accuracy and completeness. This role demands a high level of customer service, requiring the ability to exercise mature judgment, communicate effectively, and resolve issues promptly. The ideal candidate will possess excellent organizational skills, attention to detail, and the capacity to work independently while collaborating with team members to deliver exceptional service. The position is primarily remote within approved states and involves managing multiple priorities during peak reporting seasons, especially in the first quarter of each year.

Responsibilities

• Develop and maintain effective relationships with clients and internal teams as a primary liaison
• Manage and monitor client accounts to ensure timely receipt of necessary records and data
• Collect, analyze, and verify data for accuracy and completeness
• Proactively communicate with clients and team members to facilitate smooth reporting processes
• Identify and resolve issues related to data discrepancies or reporting challenges
• Ensure on-time submission of ACA reports in compliance with contractual and regulatory requirements
• Maintain current knowledge of applicable benefit laws, regulations, and reporting standards
• Represent Lumelight professionally when interacting with clients and brokers
• Assist with additional duties related to client support and process improvement as needed

Qualifications

• College degree or equivalent work experience (2-4 years) in a client-facing role
• Minimum of 2 years of relevant experience in customer service or client management
• Proficiency in Microsoft Office Suite, especially Excel, and comfortable using Windows PCs
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Customer service orientation with a focus on responsiveness and support
• Problem-solving skills and sound judgment
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Effective collaboration skills across teams and functions
• Experience with CRM, HRIS, ERP, or similar business systems (preferred)
• Knowledge of employee benefits compliance and federal laws related to ACA (preferred)
• Industry experience related to benefits administration or compliance (preferred)

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement plan with automatic company contributions
• Employee Assistance Program (EAP)
• Company-paid Life and Disability Insurance
• Paid Time Off (PTO) and holidays
• Remote work flexibility within approved states