Client Services Representative - Part Time

About the role

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions. Since 1984, we’ve been a trusted partner in qualitative market research, helping the world’s best brands listen to real people and make smarter decisions. Our facilities are where those conversations happen, and our Client Services team is what makes them feel welcoming.

Responsibilities

• Welcome guests and make sure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, so the next group is ready to go.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Pitch in on recruiting, project support, or additional team needs as they come up.

Requirements

• Friendly, professional, and genuinely good with people.
• Comfortable with shifting priorities and a fast pace.
• Able to work flexible hours, including some evenings and weekends, up to 30 hours per week.
• Able to stand for long stretches, move around the facility, and lift up to 25 lbs.
• Curious about new tools and technology, including AI.
• Experience in client services, hospitality, or admin support is a plus.
• Comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive.

Pay

The pay range for this role is $17 - $19 USD per hour (Chicago).

Schedule

Part‑time position, up to 30 hours per week, with flexible hours that may include some evenings and weekends.