Client Services Representative - Part Time
About the role
L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions. We’re hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you’ll fit right in here. Since 1984, we’ve been a trusted partner in qualitative market research, helping the world’s best brands listen to real people and make smarter decisions. Our facilities are where those conversations happen, and our Client Services team is what makes them feel welcoming.
Responsibilities
- Welcome guests and make sure they feel taken care of from the moment they arrive.
- Set up rooms, A/V, food, and materials for upcoming research sessions.
- Reset spaces quickly between studies, so the next group is ready to go.
- Cover the front desk, answer phones, and direct visitors with a professional touch.
- Pitch in on recruiting, project support, or additional team needs as they come up.
Requirements
You’re friendly, professional, and genuinely good with people. You’re comfortable with shifting priorities and a fast pace. You have a valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands). You can work flexible hours, including some evenings and weekends, up to 30 hours per week. You can stand for long stretches, move around the facility, and lift up to 25 lbs. You’re curious about new tools and technology, including AI.
Skills
If you’ve worked in client services, hospitality, or admin support, and if you’re comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive, you would be a great candidate for this job.
Pay
The pay range for this role is $13 - $17 per hour (Columbus).
Schedule
Part‑time position, up to 30 hours per week, on‑site. Flexible hours including some evenings and weekends.
Benefits
- Mileage reimbursed for errands.
- Clear path to becoming a Senior CSR and potential opportunities to work in other departments such as Operations, Recruiting, and Data Analysis.