Client Services Representative - Part Time

About the role

We’re hiring a Client Services Representative (CSR) to help us create great experiences for the people who come through our facility. If you like staying busy, working with a friendly team, and making things run smoothly behind the scenes, you’ll fit right in here.

Responsibilities

• Welcome guests and make sure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, so the next group is ready to go.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Pitch in on recruiting, project support, or additional team needs as they come up.

Requirements

• Friendly, professional, and genuinely good with people.
• Comfortable with shifting priorities and a fast pace.
• Valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
• Ability to work flexible hours, including some evenings and weekends.
• Ability to stand for long stretches, move around the facility, and lift up to 25 lbs.
• Curiosity about new tools and technology, including AI.

Qualifications

• Prior experience in client services, hospitality, or admin support.
• Proficiency with Microsoft Office (Word, Excel, Teams) and OneDrive.

Benefits

• Entry point into the market research industry.
• Clear path to becoming a Senior CSR.
• Potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis based on interests and strengths.

Pay

The pay range for this role is $13 – $17 per hour (Cincinnati).