Client Services Representative - Full Time Operations Blue Ash, OH

About Us

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Responsibilities

• Welcome guests and ensure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, so the next group is ready to go.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Pitch in on recruiting, project support, or additional team needs as they come up.

Requirements

• Friendly, professional, and genuinely good with people.
• Comfortable with shifting priorities and a fast pace.
• Valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
• Ability to work flexible hours, including some evenings and weekends.
• Ability to stand for long stretches, move around the facility, and lift up to 25 lbs.
• Curious about new tools and technology, including AI.
• Comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive.

Experience in client services, hospitality, or admin support is a plus.

Career Growth

The CSR role is an entry point into working at L&E Research and offers a first step into the market research industry. As a member of the Client Services team, you’ll have a clear path to becoming a Senior CSR, with potential opportunities to work in other departments like Operations, Recruiting, and Data Analysis based on your interests and strengths.

Pay

$13–17 USD per hour (Cincinnati).