Client Service Representative

Essential Functions and Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data Entry: records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient is weighed, and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications

• One year of experience in veterinary practice (or human medical practice) preferred
• Minimum two years’ customer service experience required (retail, food and beverage, etc.)
• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
• Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude

Benefits and Perks

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Team Member Discounts for Pet Care
• Paid time off inclusive of sick, personal, and vacation
• Referral Bonus Program
• DailyPay on Demand