Client Services Representative

About the role

Best Friends Animal Hospital is looking for a full-time or part-time client service representative with the skills, drive, and desire to take your career to the next step. Qualified candidates will have flexibility availability Monday - Saturday, at least 1 year of experience as a veterinary client service representative. This role is a critical part of the care team here at Best Friends Animal Hospital, allowing us to offer the best care to our patients and excel in the client experience for our pet parents!

Responsibilities

• Handle incoming calls and emails from clients
• Manage appointment scheduling and reminders
• Provide information on hospital policies and procedures
• Assist with patient check-ins and check-outs
• Handle customer inquiries and complaints
• Support the hospital's mission of providing excellent care and client experience

Requirements

• Flexible availability Monday - Saturday
• At least 1 year of experience as a veterinary client service representative
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Positive attitude and ability to maintain a friendly demeanor

Qualifications

• High school diploma or equivalent
• Experience in a customer service role preferred
• Knowledge of veterinary practices and animal care

Skills

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite
• Ability to multitask and manage time effectively
• Strong problem-solving and decision-making abilities

Benefits

Best Friends Animal Hospital offers competitive wages, comprehensive benefits, a healthy work/life balance & a friendly work culture.

Pay

Competitive wages are offered based on experience and qualifications.

Schedule

This role is flexible and available Monday - Saturday.

Benefits

• Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time)
• Colorado-specific benefits may include paid sick and safe leave and public health emergency leave

Company Information

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation. NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care.

Equal Opportunity Employer

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.