Client Services Representative

What you'll do

• Troubleshoot, diagnose, and resolve technical hardware and software issues.
• Research questions/issues using available information and resources.
• Identify and escalate situations requiring urgent attention.
• Log all help desk interactions via computerized ticketing system (Team Support).
• Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.
• Share information with other team members on how problems or issues were solved, and proactively work with team

What we need from you

• A minimum of one (1) year customer service work experience.
• A High School Diploma or equivalent required. College degree preferred.
• Competently and confidently interacts with our merchants and sales partners.
• Problem-solver mindset.
• Polished written, verbal, and presentation communication skills.
• Positive team player, group collaborator, and interpersonal communicator.
• Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.
• High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).
• Flexible and eager to learn and work on diverse tasks as needed.

Preferred

Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.

What we offer

• We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally.
• Some of our perks include: Medical, Dental, & Vision Coverage, Paid Time Off, 401(k) + Match, Mental Health Support & Well-Being Program, Paid Maternity & Paternity Leave, Education Assistance, Company-funded Lifestyle Spending Account, Hourly Pay Range: $17-$21.

About the role

PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.

Schedule

Remote Work

Benefits

Mental Health Support & Well-Being Program, Paid Maternity & Paternity Leave, Education Assistance, Company-funded Lifestyle Spending Account

Pay

Hourly Pay Range: $17-$21

Who we are

We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands