Client Services, Project Manager, Plano (On-Site)

Duties and Responsibilities

• Develop and demonstrate an understanding of the firm’s business and stakeholder needs, expectations, and requirements
• Collaborate with the project team members (analysts, QA, developers, and other technical resources) in determining the approach, deliverables, and tools required to meet project objectives
• Collaborate with the project team to estimate cost and schedule using established estimating processes and tools
• Obtain stakeholder sign-off on project charter, scope, schedule, budget, and deliverables
• Develop and improve enterprise-wide processes for project delivery, from scoping through execution and closure
• Cook up all activities of the project team and ensure that project tasks are completed by scheduling and facilitating project-related team meetings (i.e. kick-offs, status, internal/stakeholder reviews, etc) and communicating action steps and expectations to the team
• Deliver regular status reports to project team, stakeholders, and management
• Act as the point of contact for all day-to-day project issues
• Develop, maintain, review and/or disseminate all project documentation including project charter, status reports, invoices, change orders, schedules, budgets, and retrospective reviews
• Collaborate on the content and presentation of key deliverables to ensure relevancy, strategy, quality and timeliness
• Ensure that all project documentation is produced in the standard format, follows internal documentation processes, and is reviewed and approved
• Manage vendor and third-party relationships (i.e., consultants, software providers, etc)
• Cook up the activities of the project management team and has overall responsibility for the delivery of projects in the collection of projects
• Manage and control project scope and the change control process to ensure that projects are completed according to schedule and within budget
• Identify project risks, develop a risk response plan, and regularly communicate risk status to the project team and stakeholders
• Establish benchmarks for measuring deliverable quality and take corrective actions as necessary
• Oversee project management team to ensure that scope, risk, and quality are properly monitored for all assigned projects
• Perform other duties as assigned

Qualifications & Requirements

• A minimum of five years in a project management role preferred
• Experience with external client project delivery
• Experience in consulting or delivering IT/professional services
• Understanding of the SDLC process; coordination with remote development teams preferred
• Strong communication skills; can distill complex updates for non-technical audiences
• Adaptable, proactive, and confident under ambiguity
• Background in Healthcare or Financial Services is a strong plus
• PMP or Agile certification preferred