Client Services Manager - REMOTE

About the Role

Join a global industry leader where you can apply your knowledge and experience to adjudicate complex customer claims. Deliver innovative customer-facing solutions to clients across diverse industries, including some of the world’s most respected organizations. Manage multiple client service programs or a large national program, maintain strong relationships with clients, brokers, and key vendors, and oversee program procedures and processes that drive customer satisfaction, consistency, and client retention.

Leverage Sedgwick’s broad, global network of experts to both learn from and share your insights. Enjoy flexibility and autonomy in your daily work, location, and career path, along with access to diverse and comprehensive benefits to support your mental, physical, financial, and professional needs.

Responsibilities

• Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts.
• Serve as the primary client contact, driving customer satisfaction and retention.
• Oversee invoicing, audits, and accounts receivable follow-up.
• Analyze and communicate loss data and cost drivers to clients.
• Coordinate projects, identify service issues, and support cross-selling opportunities.
• Lead and develop team members, including hiring, performance management, and coaching.
• Support quality initiatives and perform additional duties as needed.
• Travel as required.

Requirements

• 5 years of claims management experience or equivalent combination of education and experience.
• Bachelor’s degree from an accredited college or university preferred.
• Colleague to pursue CPCU, AIC, and/or ARM or other related designation required.
• Professional certification as applicable to line of business preferred.
• California Workers Compensation claims experience required.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding.
• Auditory/Visual: Hearing, vision, and talking.

Employment may be contingent upon successful completion of a motor vehicle record (MVR) check, where job-related. When applicable and appropriate, consideration will be given to reasonable accommodations.

Pay

The range of starting pay for this role is $100,000–$107,000/yr for the jurisdiction noted in this job posting. Actual compensation is influenced by factors including skill set, level of experience, and cost of specific location.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• Medical, dental, and vision coverage.
• 401K with company matching (available on day one).
• Paid time off (PTO).
• Disability and life insurance.
• Employee assistance program.
• Flexible spending or health savings account.
• Additional voluntary benefits.