Client Service (Remote)

About the CompanyFirst Horizon Bank is a leading regional financial services institution headquartered in Memphis, Tennessee. Operating across 12 southern U.S. states, the bank provides commercial banking, consumer banking, private banking, wealth management, mortgage services, capital markets, and trust solutions. First Horizon is recognized for delivering exceptional customer service, investing in employee development, and fostering a collaborative and inclusive workplace.About the RoleThe Client Service Banker – Contact Center serves as the primary point of contact for customers calling the bank's contact center. This role focuses on resolving banking inquiries, supporting digital banking services, processing transactions, maintaining regulatory compliance, and delivering an outstanding customer experience. The position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, service-focused environment. This is an onsite position and not a remote or work-from-home role.QualificationsHigh school diploma or GED required.Associate's or Bachelor's degree preferred.1–3 years of customer-facing experience in banking, financial services, or a call center preferred.Experience meeting customer service, quality, and productivity goals.Ability to work flexible shifts, including Saturdays.Bilingual skills are a plus.Proficiency with Microsoft Office, CRM systems, and call-handling software.Ability to learn new banking systems and technologies quickly.SkillsCustomer Service SkillsCustomer ServiceClient Relationship ManagementCall Center SupportInbound Call HandlingAccount AssistanceDigital Banking SupportFunds Transfer AssistancePayment ProcessingDebit & ATM Card SupportCustomer Issue ResolutionComplaint ResolutionActive ListeningPhone EtiquetteCustomer EducationBanking SkillsBanking OperationsRetail BankingFinancial ServicesIdentity VerificationFraud PreventionRisk ManagementRegulatory CompliancePrivacy ComplianceDocumentationCRM ManagementTransaction ProcessingTechnical SkillsMicrosoft OfficeCRM PlatformsCall Handling SystemsDigital Banking ApplicationsMulti-System NavigationProfessional SkillsCommunication SkillsProblem SolvingAttention to DetailTime ManagementTeamworkAdaptabilityOrganizationCritical ThinkingCustomer-Focused MindsetContinuous LearningEqual OpportunityThe provided job description does not include an Equal Opportunity Employer (EEO) statement. Therefore, no official Equal Opportunity statement is available in the source content.