Client Service Advocate - Remote

About the role

At GFI-Team Ikigai, we are committed to delivering exceptional service to our clients. We are looking for a dynamic, dedicated, and fun-loving Client Service Advocate to join our remote team.

Key Responsibilities

• Engage with clients to understand their needs and provide tailored solutions.
• Handle client inquiries and complaints promptly and professionally.
• Maintain up-to-date client records and manage client communication effectively.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Identify opportunities to improve client service processes.

OKRs and KPIs

• Achieve a client satisfaction score of 95% or higher.
• Resolve 90% of client issues within 24 hours.
• Maintain accurate and complete client records with 100% compliance.
• Participate in monthly team meetings to brainstorm on service improvements.

What We Offer

• We believe in work-life balance and provide a supportive remote environment that encourages personal and professional growth.
• Joining GFI-Team Ikigai means becoming part of a progressive company culture that believes in the power of teamwork and innovation.

Qualifications

• A passion for client service and a proactive attitude are valued above a specific educational background.
• Familiarity with CRM systems and strong communication skills are desirable.