Client Relations Manager - Remote

Position Summary

The Client Relations Manager - Small Group serves as the primary point of contact for organizational clients, ensuring the successful delivery of Employee Assistance Program (EAP) services. This role focuses on managing client relationships, ensuring program satisfaction, and supporting the effective implementation of EAP solutions. The Client Relations Manager-Small Group partners with internal teams and collaborates with external stakeholders to drive client engagement, program utilization, and service excellence.

What You’ll Do

• Client Relationship Management
• Works collaboratively to serve as the liaison between the organization and a substantial number of EAP client accounts.
• Buils and proactively maintains relationships with client HR teams, leadership, and stakeholders, while balancing engagement with productivity.
• Collaborates with team members to learn about individual clients and strategizes together to conduct regular communications and support for the client group.
• Affairs any special needs or requirements of specific clients and works collaboratively to adjust programming accordingly and ensure satisfaction with EAP services.
• Available to be on-call after-hours as part of a shared rotation.
• Program Implementation, Strategic Development, & Ongoing Support
• Coordinates the onboarding process for new clients, including service delivery setup, training, and communication plans.
• Collaborates with internal teams to provide standard offerings while working to align client-specific goals and organizational culture within the scope of the EAP.
• Manages accounts with efficiency, ensuring fundamental access to all EAP services for members, and promotional assets are available to HR and Benefits managers.
• Provides ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.
• Engagement & Utilization
• Develops and executes engagement strategies to promote EAP awareness and utilization among client employees.
• Coordinates the delivery of presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.

What You’ll Need

• Bachelor’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.
• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.