Remote - Client Service Manager

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division. This role involves delivering exceptional customer service, helping a range of clients through issues that vary from relatively simple to moderately complex, and building relationships with clients.

Requirements

• Bachelor's degree with minimum 1+ years client service and/or claims management experience
• High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

How You'll Make An Impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

About You

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Our competitive compensation and comprehensive benefits programs are designed to support your well-being. We offer career development opportunities and ongoing learning, a collaborative, people-first culture with accessible leadership, and the opportunity to do meaningful work with global reach and local impact. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).