Client Services Manager, Home Care

About the role

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our New York City Skilled Nursing office. We believe our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated professional who is eager to apply their energy and skills in a dynamic, entrepreneurial environment while becoming an integral part of a caring, professional team dedicated to delivering the highest quality care.

Responsibilities

• Provide superior customer service and support high-quality home care services
• Manage the coordination of client services and address emergent scheduling needs
• Oversee and grow your Client Services Manager caseload proactively
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, collaborative relationships with your office team
• Maintain effective fiscal management of your caseload by monitoring performance metrics
• Partner with Clinical Managers to support and help supervise field employees

Requirements

• Prior medical office or home care experience preferred
• Prior supervisory experience preferred
• A demonstrated record of taking on increased responsibility and achieving goals
• Strong computer skills, including experience with electronic medical records
• Excellent communication and interpersonal skills
• Bilingual skills preferred, but not required

Qualifications

A bachelor’s degree preferred.

Pay

Base salary: $60,000–$66,300 per year, depending on qualifications.

Benefits

• Paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee assistance program

Why You’ll Love BAYADA

• Award-winning workplace recognized by Newsweek, Forbes, and Glassdoor
• Weekly pay
• An amazing culture rooted in our mission-driven nonprofit organization and core values of compassion, reliability, and excellence
• Strong employee recognition through BAYADA Celebrates, Hero spotlights, Key Action of the Week meetings, awards, discounts, perks, and partnership programs
• A deep commitment to diversity, equity, inclusion, and belonging through employee resource councils and community groups
• Growth opportunities including career advancement, continuing education, Udemy courses, webinars, and more