Client Services Manager - Cancer Center - 141628

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented details. Remove boilerplate like EEO, etc. We need to parse the posting. Key info: - Payroll Title: HEALTH EDUC SUPV 2 (but we shouldn't repeat job title as heading). The actual job title appears later: "Client Services Manager - Cancer Center". So heading not needed. - Department: CANCER CENTER/Kick It California - Hiring Pay Scale: $81,600 - $115,000 / Year - Worksite: Greenwich Drive - Appointment Type: Career - Appointment Percent: 100% - Union: Uncovered - Total Openings: 1 - Work Schedule: Days, 8-Hour Shifts, Monday-Friday - #141628 (Job ID) ignore. - Filing Deadline: Tue 10/6/2026 (application instruction, we drop). - Description: Kick It California provides free services... etc. - The Client Services Manager will join a team... etc. - People: oversees health education supervisors who manage 40-60 part-time agents... - Systems: oversees contact center staff utilization... - Under the general direction of the Program Director... - Minimum Qualifications: list bullet points. - Preferred Qualifications: list. - SPECIAL CONDITIONS: background check, shift flexibility including nights, weekends, holidays, cover staff absences. - Pay Transparency Act Annual Full Pay Range: $81,600 - $147,800 (will be prorated if appointment percentage less than 100%). Hourly Equivalent: $39.08 - $70.79. - Factors in determining compensation... (maybe not needed as separate section). - Apply Now etc (drop). - Vaccination policy etc (drop). - Life-support certifications etc (drop). - UC San Diego Health Sciences description (maybe not needed? It's boilerplate? Might be considered generic but could be considered substantive? It's about the organization; but likely considered boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The description of UC San Diego Health Sciences might be considered boilerplate but not explicitly listed. However it's generic promotional. Safer to drop. - Misconduct Disclosure Requirement etc (likely boilerplate/legal, drop). Thus we need sections: - About the role: could be description paragraph summarizing role. - Responsibilities: could be bullet list of duties: oversee health education supervisors, manage contact center, ensure productivity, develop workforce management plan, work with cross-functional teams, translate business requirements, lead change management, etc. - Requirements: maybe Minimum Qualifications. - Qualifications: maybe Preferred Qualifications? But we have both Minimum and Preferred. Could combine into Requirements (minimum) and Qualifications (preferred). Or we could have Requirements (minimum) and Qualifications (preferred). The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Requirements and Qualifications separate. - Skills: maybe list of skills from qualifications (like leadership, communication, etc.) Could extract from Minimum Qualifications bullet list: strong knowledge, demonstrated leadership skills, skill in managing through supervisors, ability to provide decisive direction, strong knowledge of health education, ability to prioritize, ability to organize staff, comfort with CRM/telephony, effective skills to conduct needs assessment, ability to define track metrics, effective communication skills, strong interpersonal skills, skills to evaluate issues, knowledge of policies, knowledge of staff FTE planning, strong skills in decision-making, analysis, critical thinking, project management, strong presentation, written, verbal communication, comfortable with constant change. We could put those under Skills. - Benefits: not explicitly stated besides maybe appointment type career, 100%, union uncovered. No benefits like health insurance etc. So we should not create Benefits section unless posting actually states them. It does not mention benefits like health, retirement. So skip Benefits. - Pay: we have Hiring Pay Scale $81,600 - $115,000 / Year, also Annual Full Pay Range $81,600 - $147,800. The instruction: include Pay section only if posting actually states them. It does state Hiring Pay Scale and Annual Full Pay Range. So we should include Pay section with that info. Should we include both? Probably include the Hiring Pay Scale as the pay. Could also mention the full range. We'll include both. - Schedule: we have Work Schedule: Days, 8-Hour Shifts, Monday-Friday. Also SPECIAL CONDITIONS: shift flexibility including some nights, weekends, holidays, cover staff absences. So schedule includes base schedule plus flexibility. We'll include Schedule section with that. Now we need to ensure we don't repeat job title as heading. We'll not include any heading for job title. We'll output HTML fragment with sections as needed. Structure:

About the role

...

Responsibilities

• ...
...

Requirements

• ...
...

(minimum qualifications)

Qualifications

• ...
...

(preferred qualifications)

Skills

• ...
...

(skills extracted)

Pay

...

Schedule

...

We must not include empty sections. Now we need to extract precise content without inventing. Let's parse description for About the role: The posting description includes: "Kick It California (KIC) provides free services to help people quit tobacco/nicotine in California. The Asian Smokers’ Quitline (ASQ) provides these services to Chinese, Korean, and Vietnamese speakers across the U.S. Both KIC and ASQ are 100% grant-funded programs operated out of UC San Diego Health. The programs started from a randomized control trial in 1992 that proved people could effectively quit smoking when given a brief intervention over the phone. Since then, the services have grown to text, chat, mobile app, and web tools and to a broader range of tobacco and nicotine products, as well as marijuana. The Client Services Manager will join a team of product, clinical, marketing and IT staff who are auditing our current systems and workflows to make them more effective for the client and more efficient given limited budgets. The Client Services Manager will utilize their strong experience in call center management to maintain daily operations, while participating in short- and long-term strategic planning." We can craft a paragraph summarizing role: The Client Services Manager oversees the contact center operations for Kick It California and Asian Smokers’ Quitline, managing health education supervisors, overseeing systems, ensuring productivity, participating in strategic planning, etc. But we must not invent details; we can paraphrase but must preserve all substantive information. It's okay to rephrase as long as we don't omit or add. We'll include key points: oversees health education supervisors who manage 40-60 part-time agents delivering evidence-based health education via phone, chat, text; oversees contact center staff utilization of client management, telephony, reporting systems; ensures contact center is productive and efficient in reaching, enrolling, serving clients while meeting contractual obligations; under direction of Program Director establishes short- and long-term goals for resource allocation and develops workforce management, productivity and cost tracking plan; works with Clinical Director, Operations Manager, Program Director; plays key role in translating contact center’s business requirements to systems architects and leads change management for new system implementation. That's all from description. Now Responsibilities: we can list bullet points derived from description: - Oversee health education supervisors who manage 40-60 part-time agents delivering evidence-based health education protocols via phone, chat, and text. - Oversee contact center staff utilization of client management, telephony, and reporting systems to deliver, document, and monitor services. - Ensure the contact center is productive and efficient in reaching, enrolling, and serving clients while meeting contractual obligations to funding agencies. - Under general direction of the Program Director, establish short- and long-term goals for resource allocation and independently develop and execute a workforce management, productivity, and cost tracking plan. - Work closely with the Clinical Director to ensure staff maintain clinically sound approaches to behavior-change education and follow applicable federal, state, and university health, welfare, and data security/privacy policies. - Collaborate with the Operations Manager to ensure service delivery is efficient and productive, troubleshoot workflow and system bugs, and develop cost-effective solutions. - Partner with the Program Director to ensure contact center responsiveness to large-scale media campaigns and that agent communications align with organizational goals and branding. - Translate the contact center’s business requirements to systems architects and lead change management within the contact center for new system implementation. These are all from description. Now Requirements (minimum qualifications): The posting lists "Minimum Qualifications" then a paragraph with many bullet-like statements separated by periods. We need to extract each distinct qualification as a list item. Let's parse the Minimum Qualifications block: "Nine years of related experience, education/training, OR a Bachelor’s degree in related area plus five years of related experience/training. Strong knowledge associated with the design and delivery of health promotion and education programs. Strong knowledge of contact center operations, including workforce management, staffing models, and multi-channel service delivery (phone, chat, text). Demonstrated leadership skills in training and guiding employees on educational techniques. Motivates and inspires staff to improve the health education services. Skill in managing through supervisors — setting direction, delegating authority, and holding a supervisory layer accountable for the performance of frontline staff. Ability to provide decisive direction when guiding supervisors and agents. Maintains patience and service-minded attitude while handling complaints and crisis calls. Takes a proactive approach to resolving difficult situations. Strong knowledge of health education, technical education, and / or training and development programs. Strong knowledge of tobacco cessation health education/behavior-change program delivery, and ability to ensure operational practices align with clinically sound, evidence-based protocols. Demonstrated ability to prioritize effectively to meet deadlines in a complex, challenging environment. Ability to organize assigned staff and unit operations in an efficient and effective manner. Comfort and proficiency with modern CRM and telephony systems, including the ability to configure and adjust client communication workflows, and to manage supervisor/agent system access, scheduling, and workload distribution. Effective skills to conduct needs assessment and program delivery. Ability to define, track, and act on contact center performance metrics (e.g., productivity, service levels, enrollment/reach rates) to meet contractual obligations to funding agencies. Effective communication skills with peers, learners, faculty, and other health education program coordinators / managers. Strong interpersonal skills and ability to work collaboratively across functions, particularly with Clinical, Operations, and Communications teams to maintain clinically-sound and appropriate service delivery. Skills to evaluate issues and identify solutions within defined procedures and policies. Demonstrated ability to solve problems and suggest solutions through critical thinking processes. Knowledge of applicable federal, state, and university health, welfare, and data security/privacy policies (e.g., HIPAA) as they apply to contact center operations. Knowledge of staff FTE planning, cost tracking, and resource allocation across a large part-time workforce. Strong skills in decision-making, analysis, critical thinking, and project management, with the ability to independently develop and execute plans to meet short- and long-term goals. Strong presentation, written, and verbal communication skills, including the ability to report on operational performance to program leadership and funders. Comfortable with constant change. Does not get discouraged by ambiguity and shifting priorities." We need to turn each sentence into a list item