Client Services Manager

What you’ll do (the job)

• Build strong relationships with clients in your assigned portfolio and remain in regular communication with them.
• Be the in-house expert on your assigned clients as well as the main intermediary between them and internal Digonex teams (Economists, Data Analysts and Developers).
• Respond to client requests and other needs promptly.
• Generate reports and presentations as needed for client meetings.
• Set up and train new users of our software.
• Understand the client’s high-level business challenges while functioning as an advisory resource.
• Communicate effectively with client-specific, internal project teams including project managers, software developers, data analysts, economists, and other client service managers.
• Set appropriate client expectations and ensure that those expectations are met.
• Backup other Client Services team members as needed.

What you’ll need (Skills)

• A strong service mentality and passion for working with clients
• Strong communication skills – both verbal and written
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for presentations and report creation
• Strong initiative and an ability to excel at both individual and team-based work
• Strong organizational skills and attention to detail
• Strong problem solving and analytical skills
• Previous client service experience with responsibility for a portfolio of clients
• Previous experience in the attractions or performing arts industry, or experience working with a ticketing platform or for a ticketing software provider, strongly preferred
• Bachelor’s degree strongly preferred but not required

Additional details

• While Digonex is based in Indianapolis, Indiana, we currently operate as a hybrid virtual company.
• We have office space in downtown Indianapolis but many of our employees work remotely either part- or full-time.
• As such, we are interested in speaking with any qualified candidate living in the United States.
• Candidates in the Indianapolis, IN area are welcome, but not required, to work from our office.
• For employees working remotely, occasional travel to Indianapolis may be required for internal meetings (travel expenses paid by the company).
• Planned frequency is approximately quarterly.
• H-1B visa sponsorship is not available for this position.