Client Services Intake and Dispatch Coordinator

About Our Client

This organization operates in the residential and light commercial property restoration industry, addressing challenges such as water damage, mold remediation, and property recovery. The company provides professional restoration services focused on responding to urgent property damage situations. It is part of a larger group that is expanding its reach and redefining property protection services nationally.

About the Opportunity

The Client Services Intake and Dispatch Coordinator serves as the primary contact for customers during emergency situations and acts as the operational hub connecting customers to restoration teams. This role ensures smooth communication and coordination throughout each job, contributing directly to customer satisfaction and efficient service delivery.

Responsibilities

• Manage incoming customer calls with professionalism and empathy
• Assign and dispatch service requests to technicians through various communication platforms
• Enter and update job details accurately across multiple systems
• Maintain organized documentation for team visibility
• Monitor job progress and provide timely updates on inspections and completions
• Follow up proactively on any delays or issues to prevent disruptions
• Communicate clearly with technicians, vendors, customers, and internal teams
• Identify workflow inefficiencies and recommend improvements
• Perform additional duties to support team and business needs

Requirements

• High school diploma or equivalent
• Minimum one year of customer service, dispatch, or administrative experience
• Strong written and verbal communication skills
• High attention to detail and accuracy in documentation
• Able to manage multiple priorities in a fast-paced environment
• Proficiency with multiple software and email platforms simultaneously
• PREFERRED: Experience in restoration, insurance claims, dispatch, or call center operations
• PREFERRED: Familiarity with CRM or job management platforms
• PREFERRED: Experience handling escalations or service recovery situations

Pay Range and Compensation Package

Pay range: $17 to $19 per hour, with competitive benefits.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.