Client Services Intake and Dispatch Coordinator

About Our Client:This organization operates in the residential and light commercial property restoration industry, addressing challenges such as water damage, mold remediation, and property recovery. The company provides professional restoration services focused on responding to urgent property damage situations. It is part of a larger group that is expanding its reach and redefining property protection services nationally.About the Opportunity:The Client Services Intake and Dispatch Coordinator serves as the primary contact for customers during emergency situations and acts as the operational hub connecting customers to restoration teams. This role ensures smooth communication and coordination throughout each job, contributing directly to customer satisfaction and efficient service delivery.Responsibilities:Manage incoming customer calls with professionalism and empathyAssign and dispatch service requests to technicians through various communication platformsEnter and update job details accurately across multiple systemsMonitor job progress and provide timely updates on inspections and completionsFollow up proactively on any delays or issues to prevent disruptionsCommunicate clearly with technicians, vendors, customers, and internal teamsMaintain organized documentation for team visibilityIdentify workflow inefficiencies and recommend improvementsPerform additional duties to support team and business needsRequirements:High school diploma or equivalentMinimum of 1 year of customer service, dispatch, or administrative experienceStrong written and verbal communication skillsHigh attention to detail and accuracy in documentationAbility to manage multiple priorities in a fast-paced environmentProficiency with multiple software applications and email platforms simultaneouslyPreferred experience in restoration, insurance claims, dispatch, or call center operationsFamiliarity with CRM or job management platforms preferredExperience handling escalations or service recovery situations preferredPay Range and Compensation Package:$17.00–$19.00 per hour, with competitive benefitsEqual Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.