Client Service Coordinator

Job Summary

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Responsibilities

• Coordination of internal and external client service requests.
• Administrative duties as described in responsibilities.
• Always provide excellent client service to all internal and external clients.
• Answer telephones and email messages in friendly, prompt, and professional manner.
• Maintain and monitor phone lines, helping the next call in the queue.
• Receive and convey important information in a timely fashion.
• Process, schedule, and follow up on quoted jobs from the time they are routed until they are sent to billing.
• Process, schedule, and follow up on contracted service inspections.
• Ensure by the end of the day that each technician is informed of their schedule for the following day.
• Utilize all functions within Wennsoft, SharePoint, and other utilized software systems.
• Maintain and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion.
• Aid all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.
• Other duties as assigned.

Requirements

• High School diploma or equivalent experience and education required.
• Two years of administrative and client service experience.
• Dispatch experience is a plus.
• Strong computer skills, proficient in MS Office.
• Positive, resilient, self-starter, takes initiative.
• Punctual, multi-tasker, reliable, organized, detail-oriented.
• Strong client service and time management skills, team player, works well with others, friendly.
• Excellent communication and phone skills, motivated, works well under pressure and deadlines.

Physical Requirements

• Sitting for extended periods of time.
• Ability to work in standard office environment.

What We Offer

• Excellent pay and benefits.
• Great and supportive work environment.
• Professional training and growth.
• Generous educational assistance program.
• Recognition and outstanding co-workers!