Client Service Coordinator

Key Responsibilities

• Updates information and uploads documents into an immigration case management system
• Assists attorneys or paralegals with case initiation
• Maintains, updates, and organizes client files, assists in drafting immigrant and non-immigrant visas
• Performs data entry and data integrity
• Updates and maintains reports assigned, monitors immigration expiration dates
• Creates engagement letters as requested
• Manages caseload, processes and distributes essential documents
• Processes incoming and outgoing correspondences
• Manages phone lines, maintains multiple calendars, and time entry
• Makes travel arrangements and processes travel and business expense reports
• Affords assistance with other department activities as needed, and performs additional duties and responsibilities as assigned

Qualifications

• High attention to detail, outstanding organizational skills and the ability to manage time effectively
• Ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks
• Self-starter who can work independently with minimal supervision
• Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation

Skills & Competencies

• Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
• Exceptional computer skills with the ability to learn new software applications quickly
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation

Education & Prior Experience

• Bachelor's degree preferred
• Minimum 1-3 years experience supporting multiple people
• Prior immigration experience and/or law firm experience is desired
• Customer service experience

This role is based in our Atlanta office, on an in-office basis. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building.

The position reports to the Client Service Supervisor.

Position Summary: Greenberg Traurig currently has an employment opportunity for an administrative role of Client Service Coordinator in the Immigration Practice Group. We are a highly collaborative group. Our attorneys, paralegals, and staff work closely together in a fast-paced environment to prepare a high volume of business immigration applications.

Greenberg Traurig is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.