Client Services Director, Alpha - $200,000/year USD

About the role

This role is designed to uphold standards for Alpha's ambitious educational model, which combines rigorous academics with technology-driven learning and elevated expectations for both students and staff. The focus is on enrolling the right families to ensure alignment with the model's goals.

Responsibilities

• Manage the complete enrollment experience for prospective families, from initial contact through onboarding.
• Facilitate needs-assessment discussions to evaluate fit prior to presenting solutions or suggesting next steps.
• Oversee 20+ concurrent family relationships at varying stages of the enrollment pipeline, with transparent tracking of status and follow-up activities.
• Guide campus tours, shadow visits, and decision-making conversations that articulate outcomes, expectations, and the model's ideal audience.
• Keep accurate CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service quality directly influences brand reputation (education, luxury hospitality, executive assistance, premium membership organizations, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ concurrent client, guest, or family relationships at different stages, supported by a clear tracking and prioritization system.
• Capacity to offer specific examples of consultative decision-making, including instances where you advised against your product or service due to poor fit.
• Professional written communication experience with senior executives, high-net-worth clients, or sophisticated audiences.
• Willingness to reside in or relocate within 60 days to one of these markets: Malibu, CA; Los Angeles, CA; or Santa Barbara, CA.
• Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Experience in competitive private school admissions or selective program enrollment.
• Background in luxury hospitality, VIP guest relations, or executive-level support positions.
• Experience developing or enhancing enrollment workflows, standard operating procedures, or service standards.
• Proficiency using data and CRM insights to enhance conversion quality, not simply velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.

Benefits

The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.