Client Services Coordinator - Outpatient Therapy

Position Summary

The Client Services Coordinator is responsible for scheduling and coordinating of patient or client services, including referrals, screening, processing, authorizations, admission, and discharge. Ensures a positive atmosphere during the entire continuum of care for all customers including, patients, families, physicians, case managers, payers, and members of the healthcare team.

Essential Functions And Responsibilities Of The Job

• Captures referrals and screens patients for admission to the department or center.
• Keeps all appropriate individuals informed of patient admission scheduling and intervenes with physicians, nursing staff, and case management to minimize any difficulties.
• Provides clerical support services to the director, including answering the phone, returning calls within 24 hours, obtaining insurance verification, photocopying, scheduling appointments, meetings, and conferences.
• Communicates clinical and conference updates to external case managers to ensure appropriate utilization of services and payment for services rendered.
• Supports the case management team by providing contact to appropriate individuals and related duties.
• Prepares reports for the department manager and other selected individuals to track clinical and financial measures.
• Enters data on national databases required to produce program evaluation outcome studies as required.
• Aids technical, clerical, and medical staff in addressing the needs and concerns of patients, patient family members, and friends to ensure comfort and alleviate concerns.
• Maintains the department appearance to ensure a professional environment and safety standards per established goals and guidelines.
• Collects co-payments, collaborates with the billing department, and case managers for insurance verification and tracking of financial data.
• Enters all demographic and insurance information accurately into the electronic scheduling and registration systems.
• Checks-in and checks-out patients and ensures standard work is followed for scheduling, registration, phone calls, and chart prep.
• Maintains the Procedure Manual and keeps up to date as required.
• Fulfills expectations as described in the Job Specific Competency Assessment Checklist.
• Performs other duties as assigned.

Minimum Requirements

• 3+ years experience in a health care office setting with working knowledge of electronic scheduling system and obtaining authorization for commercial and government insurance plans.
• Some supervisory experience preferred.
• Excellent computer skills in a Microsoft Windows environment including Word, Excel, PowerPoint, Outlook, and Access.
• Outstanding interpersonal, written, and verbal communications skills required.
• Bilingual English and Spanish strongly preferred.
• Associate’s Degree or higher preferred.
• BLS certification required.