Client Services Coordinator

About the role

The Client Services Coordinator operates within Marketing strategy, campaigns, brand identity, lead generation, email/direct marketing, content, events, market research, and analytics. This role focuses on client services coordination and issue resolution, ensuring decisions align with the marketing environment.

Responsibilities

• Reconcile client services coordination with issue resolution, maintaining visible tracking of source, owner, status, and next action within marketing initiatives.
• Coordinate logistics role documentation with status tracking for client services coordination, ensuring clarity in marketing strategy, campaigns, and related areas.
• Review case management with deadline management, documenting source, owner, status, and next steps for client-focused workflows.
• Document processes and generate reports to maintain traceability and compliance in client services coordination.
• Maintain quality control and workflow management, ensuring unresolved items have owners and errors are surfaced before causing rework.

Decision Pattern & Quality Standard

Strong client services coordination ensures service resolution remains usable under the demands of marketing strategy, campaigns, and related functions. Work must be traceable, unresolved items assigned owners, and repeated errors addressed proactively.

Skills

• Use logistics workflow tools and customer service principles confidently in a marketing context.
• Apply data accuracy while managing evidence and deadlines in client services workflows.
• Document process compliance and issue escalation decisions clearly for marketing-related coordination.
• Exercise judgment in follow-ups, especially when coordination depends on external confirmations rather than assumptions.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.