Client Services Coordinator

Why This Role Matters
A hands-on support role at Fabventure Travel, focused on helping the team give customers or clients clear, timely support while keeping records and next steps organized. This position supports the day-to-day customer, administrative, operational, or business workflows associated with Fabventure Travel.

Responsibilities

A typical workday may include:

• Responding to customer or client questions through approved phone, email, chat, or online systems
• Documenting conversations, requests, status changes, and promised follow-up accurately
• Coordinating with the appropriate internal or external contact when a request needs additional action
• Keeping track of open work by closing the loop on routine issues so customers know what happened and what comes next

What Success Looks Like

• Customers receive clear answers
• Open requests have visible ownership
• Notes are complete
• Promised follow-up happens when expected

Requirements

• Professional, patient communication
• Accurate notes and recordkeeping
• Ability to manage several open requests and follow-ups
• Sound judgment about routine resolution versus escalation
• Comfort applying these habits to the responsibilities implied by the role title rather than treating the work as generic administrative support

Training on company-specific processes or systems may be provided where appropriate.

Schedule

Full-time. 100% remote within the United States.

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.