Client Services Coordinator

About the role

Biz Voice Boost Inc. is hiring a Client Services Coordinator to strengthen customer resolution across customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The role ensures client services coordination within contact center service support, with confirmed facts separated from assumptions and unresolved questions.

Responsibilities

• Own the Client Services Coordinator workflow by helping the team handle assigned customer or client requests.
• Coordinate the workflow by reviewing available case history before responding.
• Review the workflow by resolving routine issues within approved authority.
• Maintain the workflow by documenting commitments and next actions.
• Track the workflow by escalating complex cases with enough context for the next owner.
• Ensure dependable customer resolution through clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Qualifications

• Use Client Services Coordination and Client Services Coordinator Documentation confidently in contact center service support.
• Apply CRM without losing track of exceptions, owners, or deadlines tied to client services coordination.
• Document Customer Communication decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around follow-up, especially when escalation is required instead of assumption.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.