Client Services Coordinator

AgileOne · Greer, SC · 6 days ago

On-siteCustomer ServiceTemporary

About the role

The Client Services Coordinator supports client users, supplier partners, and contingent workers with utilizing the AgileOne technology; maintains the integrity and accuracy of your specific account database; further the efforts of the on-site management team in all Implementation and training duties, and contributes to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers and contingent workers.

Responsibilities

Perform data entry into system as needed. (10%)
Provide user training to Client and Vendor users as needed. (5%)
Act as liaison between Client and Vendors on compliance requirements and/or issues while maintaining the integrity of our Service Level Requirements. (20%)
Act as point of contact for administrative systems issues during onboarding, compliance screenings or PO generation between Client or Vendors. (20%)
Cook up and ensure the timely delivery of reports to the client or vendors. (5%)
Maintain the integrity of system data; ensure accuracy of reporting through AgileOne technology. (10%)
Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines. (5%)
Follow all processes and procedures defined by AgileOne management. (10%)
Identify and communicate process improvement opportunities. (5%)
Management of Contingent Workforce (Accounts where ActOne is a staffing supplier) 5% (Not specified)
Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants’ qualifications and other processes associated with staffing fulfillment. (Not specified)
Orients, counsels and terminates contingent workers when necessary. (Not specified)
Other duties as required. (5%)

Supervisory Responsibilities

None

General Qualifications

At least one year of proven experience in customer service.
Preferrred experience in human resources related activities such as recruiting/staffing, customer relationship management, business development, supplier and contractor management, and supplier management programs (staffing).
Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies.
Ability to learn proprietary technology.
Excellent verbal and written communications.
Professional appearance.
Able to prioritize multiple tasks without compromising service or quality.
Able to work independently with minimal supervision.
Excellent organizational skills.
Ethical, fair and professional conduct in all candidate, client, and peer interactions.
Flexible, accountable and a team player.
Excellent time management skills and ability to work well in a fast-paced environment.
Excellent memory and recall skills.

Education and/or Experience

High School Diploma with some college work; Associates (A.A) two-year degree or Bachelor's degree (B.A.) preferred from four-year college or university;
One (1) years of industry related experience;
or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedural manuals.
Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment/Physical or Mental Abilities

Remote, Sitting, Standing

Mental Demands

Physical Demands

Stand: 20%
Sit: 60%
Squat: 0%
Walk: 10%
Bend: 5%
Repetitive Motion: 50 – 80%
Climb: 0%
Twist: 5%
Operate Equipment: 0%
Air and other public transportation Business Travel: 0-5%
Driving: N/A
Lifting (lbs): 10-20 lbs
Percentage of time Low Lifting: 0%
Percentage of time High Lifting: 0%
Carrying (lbs): 10-20 lbs
Percentage of time Carrying: 0%

Other Job Compensation

This position has no additional compensation.

Other Job Information

Remote, Sitting, Standing

Work Hours

Normal daytime business hours Monday through Friday

Time Zone

Day 1: Monday
Day 2: Tuesday
Day 3: Wednesday
Day 4: Thursday
Day 5: Friday

Additional EEO

Additional EEO 2
Additional EEO 3

Grade

NS 07

Pay Range

Pay Min: 18.3700
Pay Mid: 22.6900
Pay Max: 27.0200

Additional Information

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The Know Your Rights poster is available here: Know Your Rights.
The pay transparency policy is available here: Pay Transparency.
If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.
The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
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