Client Services Coordinator

What You Will Do

• Cook up complex ITAD projects, ensuring data erasure, data center decommissioning, and other advanced ITAD services are properly planned, staffed, communicated, and executed.
• Confirm scope timelines, staffing requirements, travel needs, and dependencies before work begins.
• Partner with Field Support and field technicians to ensure alignment and clarity on readiness.
• Confirm technician assignments, travel plans, access requirements, equipment needs, and job sequencing.
• Manage project communication, serving as a central point of coordination for internal stakeholders and select client communications.
• Provide clear updates, manage changes, and escalate risks before they impact delivery.
• Track progress and resolve issues, monitoring for timing gaps, documentation issues, or execution risk.
• Resolve what is within scope and escalate issues quickly when intervention is required.
• Support documentation and closeout, ensuring chain-of-custody records, certificates of data destruction, asset inventories, and project documentation are complete, accurate, and submitted on time.
• Prepare projects for clean closeout and billing.
• Maintain system accuracy, keeping ERP, CRM, and project tracking tools accurate and current.

What You Will Not Be Doing

• Managing employees or contractors.
• Negotiating pricing contracts or scope.
• Re designing company-wide processes.
• Owning strategic account relationships.

Who You Are

• A structured and detail-focused coordinator.
• A calm and direct communicator.
• An operator who thrives on accountability.