Client Services Coordinator

About the role

The Client Services Coordinator I acts as the primary contact for inputting client orders into the company database to be used by production. Duties may vary based on location or brand.

Responsibilities

• Accurately input client orders, including material types, quantities, exposures, services, and client information, into the company's database.
• Process incoming orders handed off from Client Services Representative, ensuring all information is complete and accurate.
• Check product availability and allocate Linetec Managed Inventory when applicable to ensure orders can be completed promptly.
• Verify pricing and apply any applicable discounts to orders.
• Maintain detailed and organized records of all orders and related transactions.
• Identify and resolve issues that may arise during the order processing cycle.
• Communicate with internal teams (Client Services Representatives, Receiving, and Scheduling) to resolve order-related issues.
• Collaborate with other departments, such as production, Scheduling, and Receiving, to ensure smooth order processing.

Requirements

• High School Diploma (required).
• Associate degree or equivalent work experience (preferred).
• Minimum of 1 year of customer service experience (preferred).
• Proficient with order entry processes and software (preferred).

Skills

• Fast, accurate data entry skills.
• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Strong math skills for price reconciliation and calculating exposures.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular and dependable attendance.
• Flexibility of work hours, including overtime.

Work Environment

• Occasional travel related to other sites or corporate.
• Extended periods of office work on a computer and in team meetings.
• Ability to work in an office environment, with occasional trips to manufacturing.
• Lift up to 10 lbs.

Benefits

• Competitive benefits package for employees and their dependents (Medical, Dental, Vision, Life, Disability).
• Incentive Plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid Time Off (Vacation and Sick Time).
• Paid Holidays.
• Tuition Reimbursement Program.
• Employee Assistance Program (EAP).
• Wellness Program.
• Training and Career Progression.