Client Services Coordinator

Responsibilities

• Schedule caregiver visits based on qualifications and client needs.
• Manage incoming phone calls and emails to resolve scheduling conflicts and concerns.
• Communicate assignments and schedule changes to caregivers and clients.
• Process data for accurate payroll, scheduling, and billing.
• Auxiliary data entry and payer verification.
• Independently manage client and family dynamics.
• Collaborate with various departments to address caregiver issues.
• Ensure staff compliance with licensing laws and regulations.
• Identify staff development needs and coordinate in-services.
• Collaborate with payroll to address time sheet discrepancies.
• Complete incident/accident reports and assist in investigations.
• Alert Clinical Director of staffing or personnel issues promptly.
• Maintain on-call schedules and coordinated care availability.
• Approve time-off requests while ensuring coverage.
• Stay updated on home health principles and practices.
• Foster relationships with agencies and professionals.
• Participate in committees and task forces as needed.
• Maintain confidentiality per HIPAA guidelines.
• Resolve client complaints and concerns.
• Perform other duties as assigned.

Qualifications

• High school diploma required; Associate or Bachelors degree preferred.
• 2 years of experience of healthcare or homecare experience preferred.
• Prior experience in a Home Health/Home Care Agency preferred.

Competencies/Skills

• Strong planning and organizing abilities.
• Excellent problem-solving skills.
• Effective communication skills.
• Proficiency in basic Microsoft Office and EMR systems.
• Ability to exercise independent judgment.
• Strong teamwork and prioritization skills.