Client Services Coordinator

About the role

HomeWell Care Services is a California licensed Home Care Organization seeking a Client Services Coordinator to join their dynamic Client Services team. This full-time non-exempt position is based in San Rafael, CA and works 8:00am-4:30pm Monday-Friday.

Responsibilities

• Communicates and maintains positive relationships with clients, families and referral partners
• Triage potential client calls to determine our ability to serve them; schedule home assessments
• Create and staff caregiving schedules for clients
• Communicate schedule changes to relevant parties
• Perform first shift introductions of caregivers to clients
• Fill-in for caregivers as required
• Rotate call support evenings and weekends for urgent after-hours client and caregiver needs
• Participate in the evaluation of caregiving staff
• Carefully coordinate and manage staff recruitment and onboarding processes
• Timely and compliantly manage caregiver and client documentation
• Maintain and order office supplies

Requirements

• Thorough knowledge of caregiver responsibilities; Home Care Aide experience preferred; CNA/HHA experience highly preferred
• High school diploma; some college preferred; Bachelor’s degree highly preferred
• Experience using MS Office; experience using documentation/scheduling systems preferred
• Excellent interpersonal and communication skills - verbal and written
• Able to work under time pressures and manage multiple demands simultaneously
• Able to analyze data, identify improvement opportunities and take action with little oversight
• Available reliable transportation, valid driver’s license, and proof of insurance
• Exhibit mature, responsible behavior and be caring, punctual and reliable
• Physically able to perform the duties of this position

Qualifications

• Minimum high school diploma; some college preferred; Bachelor’s degree highly preferred

Skills

• Excellent interpersonal and communication skills
• Ability to work under time pressures and manage multiple demands simultaneously
• Ability to analyze data, identify improvement opportunities and take action with little oversight

Benefits

• 15 Days Paid Time Off
• Medical & Dental
• 401K Match Up to 6%
• Weekly Pay on Fridays
• Paid Holidays