Client Services – Compliance and Client Support Specialist

About the role

PHWJ is a busy law firm focusing on commercial litigation, creditor remedies, landlord-tenant matters, and judgment enforcement in Kansas and Missouri. We are seeking a detail-oriented Client Services Specialist to support our attorneys.

Key Responsibilities

• Monitor and manage inboxes for complaints, dispute, and validation requests, ensuring timely review, routing, and response.
• Apply and manage client updates within required systems.
• Prepare and maintain status reports for clients.
• Complete monthly complaint reporting in accordance with client and regulatory requirements.
• Conduct call monitoring in compliance with clientspecific requirements.
• Perform monthly call audits.
• Backup and cross-functional support:
• Prepare responses to client requests and/or forward to the appropriate departments to respond.
• Serve as backup when Client Services or Compliance team members are out, including handling or routing incoming correspondence and ensuring continuity of service and compliance workflows.

Required Skills & Qualifications

• High attention to detail with strong organizational and documentation skills.
• Ability to manage multiple priorities and deadlines in a regulated environment.
• Effective written and verbal communication skills.
• Proficiency with reporting tools, email management systems, and document preparation.
• Ability to work independently while collaborating across departments.

Preferred Qualifications

• Strong understanding of consumer complaints, dispute handling, and validation processes.
• Experience with call monitoring, audits, and quality assurance standards.
• Prior experience in compliance, collections, legal support, or financial services.
• Familiarity with clientspecific compliance requirements.
• Experience preparing legal or regulatory documentation.