Client Services Assistant - Clinical

Nature Of Work

As a Client Services Assistant, you will provide administrative support and assistance to various departments including Case Management, Clinical, Early Intervention, Resource Development, Federal Revenue, Information Technology (IT), Emergency Management, and Facilities Department, SDP, and Quality Assurance.

If assigned to Clinical, under the direction of the Director of Intake and Clinical Services:

• Supports and assists with clinical tasks.
• Takes meeting notes.
• Establishes and maintains tracking systems.
• Completes forms and documentation.
• Requests and responds to requests for information.
• Schedules appointments and meetings.
• Processes word documents.
• Enters data into database(s).
• Aids clients, families, and service providers by email, telephone, or in person.
• Provides back-up to Intake CSA positions.

The Clinical CSA plays an important role in coordinating BMRC (Behavior Modification Review Committee) and NSRC (Nursing Services Review Committee) and supporting members of these committees.

Examples Of Work

• Schedules, attends, tracks, and completes related clerical tasks for multiple clinical/intake meetings.
• Tracks dental and behavioral purchases and communicates purchase requests with NBRC staff.
• Requests and tracks client medical records.
• Uploads documentation into the client file.
• Obtains signatures on forms as needed.
• Assists with formatting flyers or educational material for NBRC staff and vendors.
• Creates or updates clinical forms.
• Aids in processing agency procedures.

Requirements

• Minimum Education and Experience: Equivalent to high school diploma and three years of responsible general clerical or office administrative experience, or graduation from business school and two years of experience.
• Knowledge: Office management practices and procedures, including filing and the operation of standard office equipment; proper form for typed materials; business arithmetic including percentages and decimals; correct English usage including spelling, grammar, and punctuation; basic business data processing principles and the use of word processing or personal computing equipment using Microsoft Word; basic record-keeping principles and practices; typing at a minimum rate of 50 net words per minute from handwritten or printed copy.
• Special Requirements: Fluency in a language in addition to English is desirable and may be required. Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. If operating own vehicle, provide minimum automobile liability insurance as required by California Law. Flexibility in work hours is required to meet the needs of the regional center constituency.

Qualifications

• Fluency in a language in addition to English is desirable and may be required.
• Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours.
• If operating own vehicle, provide minimum automobile liability insurance as required by California Law.
• Flexibility in work hours is required to meet the needs of the regional center constituency.

Benefits

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans, with generous employer contributions
• Dental Insurance, with zero cost for employee only coverage
• Vision Insurance, with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 16 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan
• Bi-lingual Language Differential: $225 per month for those speaking, reading and writing other than English; $175 per month for those speaking a language other than English; $200 per month for those using American Sign language.