Client Services Assistant

About the role

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.

Responsibilities

• Prepare equipment for deployment using SCCM to apply OS image and install additional software
• Communicate with end users to schedule equipment refresh
• Setup equipment and configure; perform quality check with end user to ensure all applications are available and functioning
• Remove old equipment
• Maintain computer equipment inventory for deployments, equipment moves, and equipment to be disposed
• Use inventory management system to generate reports and validate inventory accuracy
• Maintain equipment storage areas and report low inventory levels to manager
• Assist with receiving, inventorying, labeling, and storing of new equipment
• Prepare equipment for disposal by removing all hard drives and storing them in designated area to be destroyed
• Palletize equipment in designated storage area and label description of equipment on pallet
• Assist Client Service Technicians as needed with equipment moves, end user support, and Service Desk coverage

Minimum Qualifications

• High School diploma or GED equivalent required

Additional Information

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.