CLIENT SERVICES ADVISOR (SEASONAL)

About the Role

Celine is looking for a seasonal Client Service Advisor who is passionate about fashion and innovation. This role is within the Client Service Center department. This will be a seasonal assignment from October 2026 to January 2027. As part of the Omnichannel client services team and in compliance with the company's policies, this role acts as a true ambassador of the Maison: in charge of taking in, managing, and processing clients' requests in an omni-channel environment across digital and store touchpoints.

Responsibilities

• Answer clients' requests through different communication channels (phone, email, chat, social media)
• Offer personalized advice and service through your knowledge of all iconic products and the Maison's categories
• Assist clients with their online orders and meet revenue goals
• Comply with company golden rules, policies, and standards when managing client files and information to guarantee a seamless and outstanding omni-channel experience
• Handle and resolve clients' claims, issues, concerns, and complaints (digital and store)
• Support operational functions (e.g., fraud review, ASQ claims, refund processing, etc.)

Qualifications

• Passionate about fashion, knowledgeable, and up-to-date on the latest trends
• Experience in customer service or retail (luxury experience is a plus)
• Client-centric and truly motivated to provide an exceptional client experience
• Solution-oriented and proactive
• Polished and professional demeanor that translates easily over the phone
• A team player with a genuine desire to connect with people
• Due to the operating hours of our omni-presence, must have flexible working days and hours, including weekends
• Experienced and comfortable with all basic computer skills and applications (Microsoft Office suite, POS platforms, etc.)
• Fluent in English (bilingual is a plus)

Pay

The compensation for this position ranges from $22 to $26 hourly. The rate of pay offered will be dependent upon the candidate's relevant skills and experience.

Benefits

Comprehensive benefits package including medical, dental, vision, short- and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.